Privacy Policy

Last Updated: 1 November 2026

At DarryChen.com, your privacy matters to us. We respect your personal information and understand its importance. Therefore, we are committed to protecting your information.

This Privacy Policy explains how DarryChen.com collects, uses, stores, and protects personal information. It also explains how we manage your information when you visit our website.

Whether you are buying, selling, sourcing, or consigning luxury watches, your information receives appropriate care. Furthermore, this policy explains your privacy rights and available choices.

By accessing DarryChen.com, you acknowledge this Privacy Policy. Please read the following information carefully before using our website or services.

1. Information We Collect and How We Use It

DarryChen.com collects personal information to provide reliable luxury watch services. However, we only seek information that serves legitimate business purposes. This includes customer enquiries, watch valuations, transactions, and after-sales assistance.

We may collect information directly from you. Additionally, certain technical information may be collected automatically during website visits.

1.1 Personal Information We Collect

When you contact DarryChen.com, we may request certain personal information. This information helps us understand your requirements and provide suitable assistance.

The information we collect may include:

  • Full name and preferred contact name.
  • Email address and mobile phone number.
  • Billing and delivery addresses, where applicable.
  • Country of residence and general location.
  • Contact preferences and communication history.
  • Information submitted through website enquiry forms.
  • Details provided through WhatsApp, email, or telephone.
  • Account information, where website registration is available.

Additionally, we may collect information relating to luxury watches. This information helps us evaluate products and understand customer requirements.

Such information may include:

  • Watch brand, model, and reference number.
  • Serial number and warranty information, where provided.
  • Purchase date and original purchase documentation.
  • Watch condition, photographs, and accessories.
  • Original box, certificates, and service records.
  • Ownership history and available provenance documents.
  • Requested selling price or estimated valuation.

However, please avoid submitting unnecessary personal information. We will only request additional details when reasonably required.

For example, watch photographs help our specialists understand the item’s condition. Similarly, purchase documentation may support ownership and authenticity assessments.

1.2 Automatically Collected Information

When you browse DarryChen.com, certain technical information may be collected automatically. This information helps us understand website performance and improve user experience.

Automatically collected information may include:

  • Internet Protocol (IP) address.
  • Browser type and operating system.
  • Device information and screen resolution.
  • Website pages visited and browsing activity.
  • Referral websites and traffic sources.
  • Visit dates, times, and session duration.
  • Cookies and similar tracking technologies.

Furthermore, we may use analytics tools to understand website traffic. These tools help us identify popular pages and improve website navigation.

For example, analytics may show which watch categories attract visitors. Consequently, we can improve our content and website structure.

We do not intentionally collect unnecessary personal information through these technologies. Where required, we will provide appropriate cookie notices and consent choices.

1.3 How We Use Your Personal Information

DarryChen.com uses personal information to operate its luxury watch business. We also use this information to provide customer support and improve our services.

Your information may be used for the following purposes:

  • Responding to customer enquiries and service requests.
  • Providing watch valuations and purchase quotations.
  • Arranging luxury watch buying and selling transactions.
  • Managing consignment and trade-in arrangements.
  • Assisting with watch sourcing requests.
  • Supporting authentication and verification processes.
  • Coordinating payments, deliveries, and collections.
  • Providing after-sales assistance and customer support.
  • Maintaining transaction records and business documentation.
  • Improving website content, functionality, and security.
  • Sending relevant service updates and announcements.
  • Meeting applicable legal and regulatory obligations.

Additionally, we may use your information to prevent fraudulent activities. This helps protect customers and maintain responsible business operations.

We may also analyse aggregated website information. However, aggregated information does not identify individual customers directly.

Where applicable, we will obtain consent before using personal information for marketing. You may withdraw your marketing consent at any time.

2. Information Sharing, Security and Data Retention

DarryChen.com respects customer confidentiality. Therefore, we do not sell personal information to third parties for their independent marketing purposes.

Nevertheless, certain business activities require limited information sharing. We only share information when reasonably necessary or legally permitted.

2.1 Sharing Information with Third Parties

We may share personal information with selected service providers. These providers help us operate our website and deliver business services.

Such parties may include:

  • Website hosting and technical support providers.
  • Website maintenance and security service providers.
  • Payment processors and financial institutions.
  • Delivery, courier, and logistics companies.
  • Authentication and independent inspection specialists.
  • Professional advisers, auditors, and legal representatives.
  • Customer communication and business software providers.

For example, delivery providers may require your contact details. This allows them to coordinate collections and deliveries.

Similarly, payment providers may process relevant transaction information. However, payment processing remains subject to their respective privacy policies.

We may also disclose information when legally required. This includes lawful requests from regulatory authorities or government agencies.

Furthermore, information may be shared during business restructuring or ownership changes. Any such sharing will remain subject to applicable privacy requirements.

Where third parties process information on our behalf, we take reasonable steps to protect it. We also expect appropriate confidentiality and security arrangements.

2.2 Data Protection and Information Security

Protecting personal information is an important responsibility at DarryChen.com. Therefore, we take reasonable measures to safeguard collected information.

Our security practices may include:

  • Restricted access to personal information.
  • Appropriate website security configurations.
  • Secure password and account management practices.
  • Regular website maintenance and software updates.
  • Appropriate access controls for authorised personnel.
  • Secure handling of customer and transaction records.
  • Reasonable procedures for managing security incidents.

Additionally, we review our security practices when necessary. These measures help reduce risks associated with unauthorised access or disclosure.

However, no internet transmission is completely secure. Therefore, we cannot guarantee absolute information security.

Customers should also protect their personal devices and account credentials. In particular, avoid sharing passwords or confidential information through unsecured channels.

If you suspect unauthorised access to your information, please contact us immediately. We will review the matter and take appropriate action.

Where a data breach meets applicable notification requirements, we will follow relevant Singapore regulations.

For further information, please refer to the Personal Data Protection Commission Singapore.

2.3 Data Retention and International Transfers

DarryChen.com retains personal information only for as long as reasonably necessary. The retention period depends on the information’s purpose and applicable legal requirements.

For example, transaction records may require longer retention periods. This supports accounting, auditing, dispute resolution, and regulatory obligations.

Customer enquiries may be retained for a shorter period. However, certain records may remain necessary for ongoing business relationships.

When information is no longer required, we will take reasonable steps to delete or anonymise it. Nevertheless, some information may remain in secure backups temporarily.

We may use third-party service providers located outside Singapore. Consequently, certain personal information may be transferred internationally.

Such transfers may occur through website hosting, cloud storage, communication platforms, or business software.

Where personal information is transferred overseas, we will take appropriate steps. These steps aim to provide protection comparable to Singapore’s applicable requirements.

We also expect relevant service providers to maintain appropriate security measures. Access to transferred information should remain limited to authorised purposes.

3. Your Privacy Rights, Website Cookies and Contact Information

DarryChen.com believes customers should understand their privacy choices. Therefore, we provide information about accessing, correcting, and managing personal data.

This section also explains cookies, external websites, and how to contact us.

3.1 Your Rights and Personal Information Requests

Under applicable Singapore data protection requirements, individuals may have certain rights. These rights include requesting access to personal information held by an organisation.

You may contact us to request the following:

  • Access to personal information held about you.
  • Information about how your personal data has been used or disclosed.
  • Correction of inaccurate or incomplete personal information.
  • Withdrawal of consent for certain data processing activities.
  • Removal of personal information where legally permitted.
  • Assistance with privacy-related enquiries or complaints.

However, some requests may be subject to legal exceptions. We may also need to verify your identity before processing requests.

For example, transaction records may need to remain available. This may be necessary to satisfy legal or accounting requirements.

If you withdraw consent, certain services may become unavailable. Nevertheless, we will explain any relevant consequences where appropriate.

To submit a privacy request, please contact us through our Contact Us page.

Please include sufficient information to help us identify your request. Additionally, specify the information or action you are requesting.

We aim to respond within a reasonable timeframe. Where necessary, we may request further information before proceeding.

3.2 Cookies, Analytics and External Websites

DarryChen.com may use cookies and similar technologies. These technologies help improve website functionality and visitor experience.

Cookies are small files stored on your device. They help websites remember certain preferences and browsing information.

We may use cookies for the following purposes:

  • Essential cookies that support website functionality.
  • Preference cookies that remember selected settings.
  • Analytics cookies that measure website performance.
  • Security cookies that help detect suspicious activity.
  • Marketing cookies, where applicable and permitted.

For example, analytics cookies help us understand visitor behaviour. Consequently, we can improve website content and navigation.

You may manage cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where applicable, we will provide appropriate consent options. You can also review your browser’s privacy settings.

DarryChen.com may contain links to external websites. These websites may include watch brands, payment providers, delivery services, and social media platforms.

For example, external links may direct visitors to:

Please note that external websites operate independently. Therefore, their privacy practices may differ from ours.

We are not responsible for external website content or privacy policies. We encourage visitors to review those policies before sharing information.

3.3 Contact Us and Changes to This Privacy Policy

If you have questions about this Privacy Policy, please contact DarryChen.com. We welcome enquiries concerning personal information and data protection.

You may contact us through the following channels:

Website: https://www.darrychen.com/

Contact Page: https://www.darrychen.com/contact-us/

Email: [Insert Official Business Email]

Data Protection Officer: [Insert Designated Contact Name or Department]

Business Address: [Insert Registered Business Address]

Please provide your name and preferred contact details. Additionally, explain the nature of your privacy enquiry.

We will review your request and respond within a reasonable timeframe. However, identity verification may be necessary for certain requests.

Updates to This Privacy Policy

DarryChen.com may update this Privacy Policy periodically. Changes may reflect business developments, website improvements, or regulatory requirements.

When updates occur, we will revise the date shown above. Therefore, visitors should review this page regularly.

Any revised policy will apply from its stated effective date. Continued website use may be subject to the updated terms.

Our Commitment to Your Privacy

At DarryChen.com, customer trust is essential to our business. We are committed to handling personal information responsibly and transparently.

Whether you are buying, selling, sourcing, or consigning luxury watches, your privacy matters. We aim to provide a professional and secure customer experience.

Thank you for choosing DarryChen.com.

DarryChen.com – Buy, Sell, Source and Consign Luxury Watches with Confidence.